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Behavioral science offers solutions to aid in customer comprehension of life insurance.

IICF announces CEO departure, Simply Business’ AI advisor, plus more insurance news.

Automation and AI offer ways to tailor the shopping and management experience, but the digital interaction must be balanced with … Continue ReadingLife insurance 2.0: Innovations and digital strategies fuel growth

Deepa Soni becomes executive VIP and CIO, similar to her previous role at The Hartford.

Mindy Chen, Mutual of Omaha’s vice president of segment analytics, spoke with Digital Insurance about how AI is being used … Continue ReadingAI to improve life insurance customer experience: Part one

Mindy Chen, Mutual of Omaha’s vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance … Continue ReadingAI for life insurance customer experience: Part two

Changes in life insurance products require more than retrofitting legacy technology, insurance technology executives say.

Insurers lack adequate and accurate data, even finding incorrect death certificates, making it more difficult to assess underwriting risk correctly.

According to Capgemini’s World Life Insurance Report 2026, 76% of customers expect advanced cloud and data capabilities but only 16% … Continue ReadingCustomers expect digital, not many life insurers deliver, Capgemini

Sandy Ball, chief people officer at Aspida, spoke with Digital Insurance about hiring and retention.