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Automation and AI offer ways to tailor the shopping and management experience, but the digital interaction must be balanced with … Continue ReadingLife insurance 2.0: Innovations and digital strategies fuel growth

Deepa Soni becomes executive VIP and CIO, similar to her previous role at The Hartford.

Mindy Chen, Mutual of Omaha’s vice president of segment analytics, spoke with Digital Insurance about how AI is being used … Continue ReadingAI to improve life insurance customer experience: Part one

Mindy Chen, Mutual of Omaha’s vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance … Continue ReadingAI for life insurance customer experience: Part two

Changes in life insurance products require more than retrofitting legacy technology, insurance technology executives say.

Insurers lack adequate and accurate data, even finding incorrect death certificates, making it more difficult to assess underwriting risk correctly.

According to Capgemini’s World Life Insurance Report 2026, 76% of customers expect advanced cloud and data capabilities but only 16% … Continue ReadingCustomers expect digital, not many life insurers deliver, Capgemini

Sandy Ball, chief people officer at Aspida, spoke with Digital Insurance about hiring and retention.

Upstage, founded in 2020, recently completed a funding round with backing from Amazon, validating its customizable solution for extracting information … Continue ReadingInsurtech takes on 'document chaos' with Gen AI

Gen Z and Millennials are the most likely to need life insurance coverage, but the least likely to own, according … Continue ReadingLIMRA: How AI can educate consumers on life insurance