Category: Opinions

Tracking fraud, waste and abuse in healthcare is a challenge, but AI is helping insurers identify it sooner. … Continue Reading >Smart claims and the evolution of FWA detection in health insurance

The most impactful data today is clean, structured, operational data collected across the entire policy lifecycle. … Continue Reading >How data can unlock value across the insurance chain

AI is transforming underwriting and helping to automate different aspects while improving the customer and agent experience. … Continue Reading >Insurance underwriting in the age of AI

AI impersonation fraud and attempts involving deepfakes have surged by more than 2100% over the last three years. … Continue Reading >Behind the Hall of Mirrors: Using AI without getting used by AI

Insurers can transform AI spending into intelligent capacity investment through several practical steps and strategies. … Continue Reading >The agentic AI pricing revolution and investment strategy

When embedded within a case management framework, Agentic AI can detect subtle anomalies, highlight inconsistencies, and surface patterns traditional systems miss. … Continue Reading >Why case management systems are crucial for fraud detection

Three things brokers can do to retain and grow their client base through M&A transitions. … Continue Reading >How insurance brokers can retain clients post M&A

The adoption of AI requires buy-in from all departments and levels, and is a tool that can help insurers manage vast amounts of data more effectively. … Continue Reading >AI from buzzword to business impact

A better approach is to offer communication options intentionally, not reactively. … Continue Reading >Guiding policyholders to communication pathways

It’s important that managing data enables speed, accountability, and trust at scale. … Continue Reading >Preparing insurance data for the AI era