Year: 2025

Mindy Chen, Mutual of Omaha’s vice president of segment analytics, spoke with Digital Insurance about how AI is being used … Continue ReadingAI to improve life insurance customer experience: Part one

Mindy Chen, Mutual of Omaha’s vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance … Continue ReadingAI for life insurance customer experience: Part two

A look at why causal reasoning—not more data—must drive insurance innovation.

Changes in life insurance products require more than retrofitting legacy technology, insurance technology executives say.

Insurers should adopt proactive security measures and build resilience into systems.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.

Hippo appoints new chief data officer and several insurtech partnerships, plus more insurance news.

INSTANDA CEO Tim Hardcastle shares some of the lessons he’s learned from launching an insurance technology firm.

Insurers lack adequate and accurate data, even finding incorrect death certificates, making it more difficult to assess underwriting risk correctly.

According to Capgemini’s World Life Insurance Report 2026, 76% of customers expect advanced cloud and data capabilities but only 16% … Continue ReadingCustomers expect digital, not many life insurers deliver, Capgemini